5 Years of Partnership: How Vinamilk and Kyta Platform Transformed Operations Through Digital Signing

When a milk brand needed a digital flow

In 2020, as COVID-19 swept across the globe, manufacturing industries were hit with disruptions they had never faced before.

In Vietnam, Vinamilk—the country’s largest dairy company and one of the world’s top 50—faced a difficult question:
How do you keep millions of dairy products flowing to consumers when the entire contract and approval process is stuck on paper?

With over 40 operational units including factories, farms, warehouses, domestic branches, and international affiliates, just one bottleneck could slow the entire chain. What was once a complex but manageable paper workflow became a critical risk during lockdown.

The pain point: Paperwork became the roadblock

Before the pandemic, every contract, delivery record, and inventory document required physical signatures. But with social distancing in effect:

• Partner and supplier contracts couldn’t be signed on time

• Delivery and inspection reports were delayed

• Warehouse operations stalled

• The entire supply chain teetered on the edge of disruption

In the dairy industry, where timing and product quality are everything, any delay could result in serious losses.

The solution: Enter Kyta Platform

Vinamilk didn’t just need a quick fix. It needed a long-term solution that could keep operations running during the crisis—and help build a more resilient operating model for the future.

That’s when FPT.eContract and later Kyta Platform, FPT’s comprehensive digital signing platform, became the foundation for this transformation.

The rollout focused on three key priorities:

1. End-to-end digitization of contract and approval processes

Vinamilk issued digital signatures to employees across factories, warehouses, and offices.
All internal contracts and documents moved online, eliminating the waiting time and delays tied to manual signatures.

2. One platform for every business document

Supplier contracts, delivery forms, quality certificates, accounting records, and liquidation reports were all managed in one centralized system.
No more fragmented tools. Information became synchronized and easy to trace.

3. Seamless integration with production systems

Kyta Platform connected directly to ERP and MES systems.
This enabled real-time updates across inventory, contract data, and operations—ensuring visibility, auditability, and faster response times.

From staying afloat to gaining momentum

After a short deployment in 2020, Vinamilk saw immediate results:

• Business continuity was maintained even as teams shifted to remote work

• Contract turnaround time dropped from five days to just over one day

• More than 200,000 contracts and documents were processed through the platform in the first year

• Every transaction became traceable, secure, and audit-ready
  
  

From FPT.eContract to Kyta Platform: The journey of five years

Over the past five years, FPT.eContract has evolved into Kyta Platform, now equipped with powerful AI, OCR, advanced analytics, and deep integration capabilities.

Vinamilk has been part of this journey from the start. From digitizing contracts during the early pandemic to automating every part of its workflow, the company has transformed how it operates—making everything faster, smarter, and more resilient.

To date, tens of millions of contracts and documents have been securely processed via Kyta Platform, ensuring legal validity, data privacy, and operational accuracy at scale.

A deeper lesson in transformation

The Vinamilk–Kyta Platform partnership proves a simple truth:
Digital transformation is not a short-term project. It is a core competency that needs to be built, nurtured, and upgraded continuously.

Technology helped Vinamilk maintain operations during a crisis. But beyond survival, it created a launchpad for acceleration, scalability, and a smarter way of doing business.

For Vinamilk, success wasn’t just about signing faster or reducing approval times. The real impact was this:

• The supply chain remained stable even in the face of global volatility

• Operational data became a strategic asset, ready to analyze, optimize, and support fast decision-making

• People were freed from repetitive work to focus on innovation, product development, and delivering better service
  
  

Kyta Platform has become more than a tool. It is a strategic technology partner helping Vinamilk build a flexible, scalable, and future-ready operational model.

Frequently Asked Questions

1. How did Kyta Platform help Vinamilk during COVID-19?
By enabling fully online contract approval and signing, replacing manual steps and ensuring no disruption in operations during remote work.

2. Is Kyta Platform used only for contracts?
Not at all. Vinamilk uses it for a wide range of documents, including delivery records, quality certifications, accounting reports, and more.

3. Can other manufacturers use Kyta Platform the same way?
Yes. Kyta Platform is designed for various industries and integrates easily with ERP and MES systems, making it ideal for both light and heavy manufacturing.

4. Are Vinamilk’s results replicable for other companies?
Absolutely. With a committed rollout—covering digital signatures, workflow digitization, and system integration—other businesses can see the same success.

5. How does Kyta Platform ensure legal compliance and security?
It meets international security standards, complies with Vietnam’s e-Transaction Laws, and provides full legal validity through timestamped digital signing and secure document trails.