Paperless. Error-free. Borderless. E-Receipts and the Future of Digital Justice in Vietnam

From a single receipt to a national vision for judicial reform

On July 1, 2025, Vietnam’s Ministry of Justice officially launched the National E-Receipt System. What used to be a simple paper receipt for payment and collection is now a digital building block in the country’s civil judgment enforcement system and, more importantly, a foundational step toward building a truly digital justice system.

Digital justice is more than software adoption. It’s a transformation in how the government operates, makes decisions, and serves the public. Each “digital touchpoint, like the e-receipt, helps reshape trust, transparency, and efficiency across the system.

Three pillars of a modern justice system

📌 Paperless – Streamlined and secure operations
E-receipts eliminate the need for printing, distributing, and storing physical paperwork. All data is stored on a secure cloud-based system with instant retrieval and multi-layered encryption. Beyond cost savings, this approach reduces risks of data loss, forgery, or manual error.

📌 Error-free – Automated validation and reconciliation
Integrated with the Kyta Platform, AI-OCR, and logic-based automation, extracts information, verifies accuracy, and reconciles collection data with precision. All help to minimize human error and increase trust in every transaction.

📌 Borderless – Accessible anytime, from anywhere
Citizens, businesses, and enforcement officers can access the system from anywhere with an internet connection. This is especially valuable for remote or rural areas, where people once traveled long distances just to receive a paper receipt or confirm enforcement obligations.

Data: The backbone of smart justice

Digital transformation means nothing without clean, unified data. The E-Receipt System is among the first nationwide datasets for the judiciary, where every receipt is uniquely tagged, digitally signed, and centrally managed. These digital records lay the groundwork for smart justice governance, allowing agencies to monitor performance by region, identify bottlenecks, and develop data-driven policy.

Citizen-centered justice starts with better experiences

Digital government isn’t just about internal efficiency but about citizen experience. When people can:

• Receive receipts immediately after payment without waiting

• Look them up anytime, without returning to a government office

• Confidently use e-receipts as legal documents for other procedures
  
  

They don’t just adapt to digital systems but support the change.

The best public systems are the ones people can use every day without needing a manual. That’s exactly what the E-Receipt System is achieving.

Frequently Asked Questions (FAQ)

1. Is the E-Receipt System the final step of digital transformation in justice?
No. It’s just the beginning, laying the foundation for future modules such as file management, decision support, and performance analytics.

2. How is digital justice different from simply using administrative software?
Digital justice means more than software but requires rethinking processes, standardizing operations, and putting data at the center of decision-making.

3. Can e-receipts be used for statistics and policymaking?
Yes. The system records all payment and issuance data, which can be analyzed by location and timeline to inform future policies and performance benchmarks.

4. Can remote areas use the E-Receipt System?
Yes. As long as users have a connected device, they can access, verify, and retrieve receipts no matter their location.

5. Can Kyta Platform expand to other judicial functions?
Yes. Kyta Platform is built on a modular architecture and can be extended with features like petition handling, smart dashboards, case progress tracking, and AI-powered decision support.